In the ideal world, as an entrepreneur you know what income you can expect and what costs are associated with it. But unfortunately, that’s not how it often works. At least… at Spectro, we do offer our customers clarity in our services and the corresponding fees. For example, with our pay per use options. Let’s hear from our CFO Quintus Metternich.
“No entrepreneur is waiting for unforeseen costs or setbacks at the end of the year,” Quintus begins. “Nor are our customers. That was one of the reasons for launching pay per use. This way, you as an entrepreneur know exactly what you’re up against.”
Fixed fee
The pay per use principle has several variants. These include a fixed fee per month or per year. Another option is a fixed amount per wash cycle, ideal for, for example, businesses with a laundry room or a dishwasher in a professional kitchen. Another alternative is agreements per square meter to be cleaned.
Predictive agreements
But how do we determine the fee? According to Quintus, this is always done in consultation with the customer. “No one has a crystal ball. But we can certainly make predictive agreements. We do this by answering questions such as: ‘How often do we clean?’, ‘What exactly do we clean?’ and ‘Which resources and equipment do we use?’ In this way, we can precisely determine our commitment and you as a customer know what to expect.”
Sustainability and innovation
An important prerequisite for success is the correct use of cleaning products. “Sustainability and innovation go hand in hand here,” says Quintus. “For example, we use smart dosing equipment so that the cleaner always uses exactly what they need. We also collect data through our equipment, from which we can learn. Could it be smarter? More sustainable? Cheaper? Then that’s a reason for us to evaluate and possibly switch to a more efficient system. But we can also use it to show our customers the consumption in a transparent and honest way.”
Main benefits
But first and foremost, our customer benefits from the pay per use principle. The main advantages are:
– One fixed fee (and therefore no surprises afterwards)
– Always sufficient stock and timely maintenance of dosing equipment (based on data)
– No initial investment (in dispensers or supplies, for example)
– Up- and downscaling is possible at any time (e.g. during seasonal work).
– Direct positive impact on sustainable entrepreneurship
TOP Oss as a calling card
A beautiful practical example where pay per use has its merits is our collaboration with TOP Oss. In the sponsorship deal we recently concluded, a fixed monthly fee has been included for our cleaning products. Quintus: “TOP Oss is a wonderful, complete partner for us. They have buildings, hospitality services, professional washing machines, sanitary facilities… For us, TOP Oss is a beautiful showcase: for example, we regularly show our clients what solutions we have in-house. A great collaboration!”
Strong relationship
Finally, there is another benefit of the intensive cooperation we pursue with our customers: we want to really get to know our customers. “We always aim for the long term,” concludes Quintus. “In our cooperation with our colleagues, our suppliers, and also with our customers. When you know what’s going on with each other and anticipate it, the relationship becomes stronger and the collaboration better. A win-win situation, therefore.”